COVID-19 Ongoing Health
and Safety Precautions

Vertava Health Is Open and Ready To Help

The first question that many people have is whether addiction treatment and rehab centers are even open. It’s true that in the early lockdown phase of the pandemic, many such facilities were closed. All Vertava Health locations have remained open, ready to serve those with alcohol or substance use disorders through a variety of programs and treatment methods. Find a Vertava Health location nearest you, and reach out to our clinically-trained, compassionate staff to begin your journey of recovery.

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General Health and Safety Protocols during COVID-19

Vertava Health has committed to following the guidelines and precautionary measures both recommended and mandated by the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), the US Department of Labor Occupational Safety and Health Administration (OSHA) and federal and state government. As such, every patient must be tested for COVID-19 and return a negative result prior to admission.

Our practical on-location measures include social distancing, daily temperature checks as patients and staff come to the facility, and recommending the use of face covers.

Additionally, we have given clear guidance to our staff on proper PPE (personal protective equipment) protocols for various scenarios.

We are following CDC and OSHA guidelines on both cleaning and disinfecting all buildings and surfaces, and we have clear procedures in place for anyone who develops symptoms.

If you have more questions, please visit our COVID-19 FAQ page

Protocols for Someone Symptomatic for COVID-19

Vertava Health takes the possibility of an outbreak at one of our facilities very seriously. Anyone who becomes symptomatic will be immediately quarantined and then tested for COVID-19, remaining in quarantine and awaiting their test results.

Quarantine does not, however, prevent treatment from occurring; patients still receive the appropriate level of care and are provided use of an iPad to attend their group sessions virtually.

Test results are generally available within three days. If a patient tests positive and is symptomatic, he or she will be medically discharged to the appropriate level of care. If a patient tests positive and has no symptoms, he or she will be discharged and stepped down to Virtual Out-Patient Care to continue their journey.

Any close contacts who become symptomatic during their 14-day quarantine will be tested and start the process over until they are cleared.

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COVID-19, Addiction and Withdrawal

Some who are facing addiction are concerned that COVID-19 might be harder to detect in those using or withdrawing from particular substances. The COVID-19 test works equally well on people in this situation as it does on the general population. There is no need to worry that the test will be inaccurate due to substance use or withdrawal symptoms.

That said, some of the symptoms of withdrawal, like fever and cold-like symptoms, overlap with symptoms of COVID-19. This overlap can lead to confusion for anyone going through withdrawal — whether under our care or on their own. That’s why we have put in place the precautions described above, and it’s why we gather information about travel and close contact with others.


Isolation and Relapse

Some former patients have struggled with the social isolation caused by COVID-19 and have relapsed. If you are experiencing a relapse, you can get help. Call our intake line at (888) 816-8415 to be evaluated over the phone. A range of treatment options are available, from telehealth services to inpatient care.

We Accept the Following Insurance Providers

*Sub Plans May Not Apply

Anthem of Ohio 


Ohio Health Choice



Prime Health

First Health

Medical Mutual Ohio

Veterans Admin

Health Ohio Network

Mercy Health